Frequently Asked Questions (FAQ)

Product & Quality

What makes Craft Exotics products different?

At Craft Exotics, we specialize in boutique, top-shelf organic botanicals and exclusive genetics. We prioritize quality over quantity, crafting small-batch, strain-specific products like premium flower, 100% bud-infused pre-rolls, and vegan gummies to ensure optimal freshness, potency, and flavor.

Are your gummies vegan and allergen-friendly?

Yes! Our gummies are 100% vegan, gluten-free, and non-GMO. They are crafted with high-quality ingredients to deliver a consistent 25 mg dose per piece without compromising on dietary standards or taste.

What goes into your pre-rolls?

Our pre-rolls are packed with high-grade, strain-specific flower and trim. We use 1/2-gram RAW® unbleached rolling papers paired with high-flow filters for a smooth, clean burn every time. Each pack contains 10 half-gram pre-rolls.

What is included in the Flower Sample Pack?

If you're unsure which strain to try, our Flower Sample Pack is the perfect place to start. Each pack contains 5 distinct 1-gram samples of different boutique strains currently featured on our site, hand-selected by our team.

Orders & Shipping

How long does shipping take?

Orders are typically processed and shipped within 1 to 3 business days. Once your package ships, you will receive a confirmation email containing your tracking information so you can monitor its delivery status.

Do you offer package deals or bulk bundles?

Yes! We offer curated Package Deals (such as combining flower quarters, pre-roll packs, and gummies) at discounted bundle pricing. Check out our Package Deals section on the menu to view our current combinations.

How can I track my order?

Once your order has been dispatched, we’ll email you a tracking number. You can use this link to track your shipment directly via the carrier's portal.

What should I do if there's an issue with my order?

If your order arrives damaged, incomplete, or you received the wrong item, please contact us within 48 hours of delivery via our Contact Us page. Be sure to include your order number and photos of the issue, so our team can resolve it quickly.

Payments & Security

What payment options do you accept?

We accept major credit cards and secure online payment methods at checkout. All transactions are processed through end-to-end encrypted payment gateways to ensure your financial information remains safe and protected.

Is my personal information secure?

Yes. We prioritize customer privacy. Your personal details and shipping information are kept confidential and are never sold or shared with third parties. For detailed information, please review our Privacy Policy.

Support & Stay Connected

How can I stay updated on new strain drops and restocks?

Our exotic strains sell out quickly! Scroll to the bottom of our site and sign up for the Craft Exotics Newsletter to receive notification alerts on new harvest drops, exclusive promotions, and restock notifications.

How can I contact customer support?

If you have any questions, feedback, or need assistance with an order, feel free to submit an inquiry through our Contact Us form or send us a message on our official social channels (Facebook and Instagram). Our support team will get back to you as quickly as possible.